Our commitment to customer satisfaction is paramount, but we also strive for fairness in our replacement and cancellation processes. Please review the following policy carefully before placing an order.
Refund, Replacement, and Cancellation Policy
First and foremost, we encourage you to double-check all details, including measurements, colors, and sizes, before making a purchase.
Returns are NOT accepted at any cost. Returns will lead to the shipping cost and custom fees to be paid twice.
Eligibility Criteria:
Refunds, replacements, or cancellations are considered under specific circumstances, including:
- Incorrect size (depends on available stocks but liable to shipping fee)
- Errors in order of contents
- Mismatch with the product's online description or image Prolonged absence or refusal to accept delivery
- Other issues attributable to customer decisions post-order confirmation
- Defects or damages before use
In the event of defects or damages before use, please contact us immediately for a partial or full refund, depending on the condition of the item.
Refunds can be through gift vouchers or credit card payment returns depending on nature of cases.
IMPORTANT NOTES:
Please double check all the entered personal information including your Full Name, Complete Address, Phone Number, etc. are complete and accurate.
We have experienced a lot of unfulfilled deliveries or lost packages due to missing information and we regret to inform you that we cannot offer replacements or refunds in such cases.
Please make sure to check your spam box or other folders for our email updates or order information.
We do NOT ship to P.O. Boxes or Military APO/FPO addresses
We use DHL for most international deliveries. But this may change depending on the region and local postal services.
For deliveries outside Japan, Custom Duty and Import tax are NOT included. You may be charged when receiving, and since we have no control over these legal policies, we cannot help you in this unfortunately. Please check your country rules and guidelines before purchase.
For unfulfilled deliveries in cases of your absence, incomplete delivery address and other information, etc., the items will put on hold at the Post Office, and you will need to contact them or the shipping company. If you fail to do so within the given deadline, your item will be returned to us or disposed of.
Process:
- To initiate a refund or replacement, please contact our customer service team with your order details and the reason for the request.
- Any changes to orders must be requested within 24 hours from the time the order is placed.
- Our team will review your request and provide further instructions on how to proceed.
Contact us:
For any further queries or assistance, please don't hesitate to get in touch with our customer support via the email below:
customersupport@humantheory.jp
We can take up to 3 to 5 business days to respond depending on the nature of query.
Privacy Policy
1. Information Collection
We collect your personal information (name, address, email) during purchase transactions. Browsing our store also provides us with your IP address to help us understand your browser and OS. We may send marketing emails with your permission.
2. Consent
Your consent is implied when you provide personal information for a transaction. For other purposes like marketing, we’ll explicitly ask for your consent. You can withdraw consent at any time by contacting us at customersupport@humantheory.jp
3. Disclosure
We may disclose personal information if required by law or if you violate our Terms of Service.
4. Shopify
Our store is hosted on Shopify Inc. They store your data securely. Direct payment gateways used in our store adhere to PCI-DSS standards for secure credit card processing.
5. Third-Party Services
Third-party services used by us will only use your information to perform their services. Remember, different jurisdictions may apply different laws to your information.
6. Security
We take precautions to protect your information and follow industry best practices. Credit card information is encrypted using SSL and AES-256.
7. Cookies
We use various cookies for session management, visit tracking, cart contents, and access management.
8. SMS Privacy
We use SMS for marketing, order updates, and checkout reminders. Cookies track cart items for SMS reminders.
9. Age of Consent
Using this site implies you are the majority age in your jurisdiction or have consent for minors under your care to use this site.
10. Policy Changes
We may modify this policy. Changes take effect immediately upon posting. Significant changes will be notified on the website.
For further inquiries our contact email is customersupport@humantheory.jp
