Shipping Overview
All orders ship from our fulfillment facility in the USA.
Processing time: For in-stock items, processing averages 5–11 business days. Parcels are dropped off once or twice a week depending on store activity, more frequently during larger drops.
Pre-orders: Timelines vary by collection. Check the status page or our announcements for the current status and expected ship window of your drop. Delays can occur throughout production — we'll keep you updated.
Address changes: For in-stock orders, email us before your order ships and we'll update it. Once shipped, we can't redirect it.
Tracking: Once a label is generated, Shopify automatically sends your tracking number. A tracking number doesn't mean your order has shipped — it may still be in processing.
No updates after 4–10 business days: your order is still processing, this is normal.
No updates after 14 business days (USA/Canada) or 21 business days (international): email us at connect@nonsense.jp.
Shipping days: Monday to Friday only. We don't ship on weekends.
Shipping cost: Flat-rate, calculated at checkout based on weight and destination.
Carrier responsibility: Once your package is scanned by our shipping provider, liability for delays or damage in transit shifts to the carrier.
Lost or stolen packages: NØNSENSE is not responsible for parcels lost or stolen after delivery. Claims must be filed directly with the carrier.
Order issues: If you receive the wrong item or a damaged product due to our error, email connect@nonsense.jp and we'll make it right.
By Destination
Continental USA
Carrier: USPS
Customs & duties: Not applicable for domestic orders.
Canada
Carrier: Asendia
Delivery time: 1–2 weeks
International
Carrier: Asendia
Customs & VAT: Not covered by NØNSENSE. Duties, VAT, and clearance fees are the customer's responsibility. We cannot under-declare package value.
Country limitations: We may be unable to ship to certain countries as determined by our logistics providers.
Tracking: Full tracking may not be available for all international shipments.
Return to Sender (RTS)
If a parcel is flagged as Return to Sender, we'll contact you within 24 hours to confirm or correct your address.
We hold the decision until the parcel physically arrives back at our facility. Once checked in:
- In stock: we reship to the corrected address at no additional cost.
- Sold out: we issue a full refund including original shipping.
You have 7 days from first contact to confirm a corrected address. No response defaults to a refund once the parcel is back at our facility.
International orders: Reship is not available outside the USA. Any international RTS parcel is automatically refunded in full once checked back in.
Return Condition Requirements
To qualify for a return, your item must be unworn, unwashed, unaltered, and in its original condition, with all tags attached and in its original packaging.
Unworn means:
- No wear beyond a brief indoor try-on to check fit
- No odours — smoke, perfume, cologne, deodorant, or food
- No makeup, skin oil, or product transfer on collars, cuffs, or interior linings
- No pet hair or other contamination
Unwashed means:
- Not machine-washed, hand-washed, dry-cleaned, or spot-treated in any way
Unaltered means:
- No tailoring, hemming, resizing, or repairs
- No patches, pins, or other additions
- No tags removed or reattached
A note on factory finishes: some NØNSENSE garments are intentionally treated with vintage wash, spray effect, or double-layer construction as part of the original design. These finishes are part of the product, not damage, and don't affect return eligibility. Condition is assessed against how the item was received, not against a plain, untreated baseline.
Normal Wear and Tear
NØNSENSE isn't responsible for normal wear and tear once an item has been worn — gradual changes from ordinary use rather than a manufacturing fault. This includes:
- Fading of colour or print from repeated wear or washing
- Loosening of stitching at stress points (cuffs, pockets, seams) from regular movement
- Zipper wear from ordinary use
- Softening or breaking-in of leather, canvas, or technical fabric
This is different from a manufacturing defect — for example, a seam failing on first wear or a zipper breaking straight out of the box. Defects reported within a reasonable window of receipt are handled under Damages and Issues, not this policy.